Super SOCO Motorcycle and Moped Warranty

WHO DOES THIS WARRANTY COVER?

This warranty covers purchasers and subsequent purchasers of Vmoto Super Soco motorcycles and mopeds branded Super Soco (all models) which were first imported into NZ by the exclusive distributor which meet the homologation/regulation requirements of the country through which they were imported into the New Zealand market and which were sold to persons within New Zealand (each a “Product”).

Products that were imported by a person other than Super Soco New Zealand, or which have been modified prior to sale other than by Super Soco New Zealand or a dealership authorised by Super Soco New Zealand, do not have the benefit of this warranty.

WHAT DOES THIS WARRANTY COVER?

Super Soco New Zealand warrants that the Product is free from defects in material and workmanship during the period of this warranty.

This warranty covers parts, including battery, hub motor, frame, swing‐arm, motor controller, wiring, shock absorbers, brake assemblies, wheels, throttle, fairings and any accessories approved by Super Soco New Zealand which were installed prior to or at the time of delivery of a Product by a dealership authorised by Super Soco New Zealand.

Accessories or parts supplied following delivery of a Product are not covered by this warranty but may be covered by their own warranty.

This warranty is in addition to, and does not detract from, any local legal rights such as local law or consumer rights legislation.

HOW LONG DOES THIS WARRANTY LAST?

The duration of this warranty is measured from the date that the Product was delivered to the original purchaser. If the Product is an ex‐demonstrator machine (and is sold as such) the duration of the warranty is measured from the date that the Product was first used.

In respect of all parts of the Product, the warranty lasts for 2 years or 10,000kms whichever comes first.

How do subsequent purchasers get the benefit of the warranty?

In order for subsequent purchasers to benefit from this warranty, they should tell their nearest Super Soco dealership about a change in ownership of a Product at the time it occurs.

Subsequent purchasers should supply to their nearest Super Soco dealership, in writing the name of the original purchaser, the date of the sale, the model and serial number of the Product concerned, the original delivery date of the Product and confirmation that the subsequent purchaser has received and read the owner’s manual and this warranty.

What is not covered by the warranty?

This warranty does not apply to a Product unless:

This warranty does not cover repair of damage or replacement of parts to the extent caused by abuse or neglect of the Product. Examples of this include (without limitation):

This warranty does not extend to:

HOW DOES THIS WARRANTY APPLY TO THE BATTERY?

The battery supplied with the Product is the only battery covered by this warranty. In the case of removable batteries, spare or replacement batteries are not covered but may be covered by their own warranty.

Owing to the battery chemistry, there is a normal, expected reduction in range/capacity that the battery supplied with the Product can yield over time and usage. Depending on use and storage conditions, batteries will degrade during the duration of this warranty. Batteries must be operated in accordance with the Product’s manual to preserve capacity. Deep discharging of the battery (such that it reports 0% state of charge), operating the Product outside of operational parameters stated in the manual, or using charging equipment not approved by Super Soco New Zealand, shall invalidate the warranty.

To check the capacity of a battery, Super Soco New Zealand (or such authorised dealership) may either download information from the battery management system or motor controller, or discharge the battery into a dummy load. Tests will be conducted in conditions as determined by Super Soco New Zealand.

OBTAINING REPAIRS UNDER THE WARRANTY

To obtain repairs under warranty, the owner of a Product must:

Warranty repairs are free of charge in respect of both parts covered by the warranty and the labour cost associated with a warranty repair.

All warranty repairs must be done by Super Soco New Zealand or a dealership authorised by New Zealand. Parts replaced during repairs become the property of Super Soco New Zealand.

WHAT ARE THE RESPONSIBILITIES OF PRODUCT OWNERSHIP?

The owner of a Product covered by this warranty has the responsibility to read and understand the Product’s manual, this warranty, and all product warnings before operating any Product. Serious injury or death can result from improper operation or failure to observe warnings and safety instructions on any motorcycle / moped.

Further, it is also a Product owner’s responsibility to:

When operating a motorcycle / moped, please wear proper safety equipment and clothing, including but not limited to helmet, goggles, and appropriate boots.

CHANGE OF ADDRESS OR OTHER INFORMATION

If a Product owner should move address or change other details (e.g. email address or telephone number) after purchasing a Product, please contact your nearest Super Soco dealership, providing the model name and serial number, along with the new address (or other information). This will ensure that Super Soco New Zealand has an up-to-date registration record.

WHAT ARE THE CONTACT DETAILS FOR SUPER SOCO NZ?

Our Super Soco dealerships are the first point of contact for any current or prospective customer. They are appointed by Super Soco New Zealand to assist. Details of their contact details and location are here.

Details of how to contact Super Soco New Zealand are set out here.